Internal RAID/HBA Warranty and Service Plan

1.0 Internal RAID Board Products Standard Warranty

Limited warranty

LSI warrants to the original purchaser of the product enclosed herein ("Customer") that (a) for a period of three (3) years from the date of Customer's purchase of the Product (excluding batteries and memory) (the "Product Warranty Period"), and (b) for a period of one (1) year from the date of purchase of the Product by Customer (the "Battery/Memory Warranty Period"), the batteries and memory included in the Product will (i) be free from defects in workmanship and materials, and (ii) substantially conform to the documentation or other specifications for the Product. The limited warranties herein shall not apply to and shall be void for any Product that has been misused (including static discharge, improper installation, or accident), abused, modified, damaged as a result of actions on the part of Customer or its agents or its processes, unauthorized service or parts, used in a manner inconsistent with normal computer operations (including but not limited to electrical irregularities, lightning or power line related damage, or other abnormal occurrences), or to normal wear and tear of the Product. The warranty herein is made to and for the benefit of the original purchaser of this Product and is non-transferable.

This warranty will not apply to, and LSI provides no warranty for any BIOS, software, ROM-based firmware or other product developed or manufactured by any third party whether including with this Product or not. Such warranty or warranties are provided by third parties and, to the extent permitted thereby, shall be made available and are hereby assigned by LSI to Customer.

Customer may obtain warranty service during the Product Warranty Period or Battery/Memory Warranty Period, as the case may be, if (a) Customer has contacted LSI at the telephone number listed LSI's web site at www.lsi.com to obtain a Returned Material Authorization ("RMA") number and appropriate instructions from LSI, (b) after obtaining LSI's authorization, Customer has returned the Product if so instructed to an authorized LSI service facility or to LSI in accordance with LSI's instructions and the terms of this Agreement, and (c) Customer has provided proof of purchase price and date for unregistered Product. LSI provides a pre-paid shipping advice with the RMA instructions for the return of the part to be repaired or replaced. All Product repaired or replaced under this warranty shall be returned to Customer at Customer's expense. Repair or replacement Product provided under this limited Product warranty will be furnished on an exchange basis and may be new or reconditioned. All Product returned under this warranty shall become the property of LSI. LSI shall notify Customer in the event that the Product returned under the warranty does not, in LSI's sole determination, comply with the conditions and requirements set forth herein and, unless disposition instructions are given by Customer for the Product within thirty (30) days of such notification, the Product shall be returned to Customer freight collect.

2.0 Application of Warranty

Customers will use the product serial number to establish warranty entitlement for all levels of support. The warranties are designed as Depot Repair where the customer is required to return the defective part to the factory where it will be repaired or replaced. LSI provides a pre-paid shipping advice with the RMA instructions for the return of the part to be repaired or replaced. All Product repaired or replaced under this warranty shall be returned to Customer at Customer's expense. This process may take up to 30 days. Advanced parts delivery is available at a charge.

The warranty includes free consultation and software/firmware updates during regular business hours, Monday through Friday excluding holidays. Non-business hour/Holiday support is available at a charge. Business hours are 8:00 am to 5:30 pm Eastern Time Zone USA.

For Advanced Parts Delivery, the service charge pays for shipping, packaging and insurance costs both ways.  When a replacement part is received, the customer can return the defective part using the same shipping container and the part return instructions provided with the Return Material Authorization (RMA.)  Parts not returned within fifteen (15) days will be charged to the customer.  Failure to pay the invoice will result in termination of the warranty.
 

3.0 Service Pricing

3.1 Parts Delivery/Repair Options

CustomerCare Service Level Price
 
ADVANCED PARTS DELIVERY* 
  Standard Delivery (2 – 5 days) $49
  Expedited Delivery (Next Business Day)  $59
 
OUT OF WARRANTY REPAIR $319
 

*Credit Card required to pay for delivery service and secures return
**Ninety (90) day warranty on all repaired board products. There may not be a viable solution for every problem.

3.2 Technical Support Consultation After Business Hours*/Holidays

(1)  Customer provides Credit Card number authorizing payment
(2)  After hours and holiday calls are $199 per incident.
(3)  Once Credit Card is verified, Technical Support will call customer
*Business hours are 8:00 am to 5:30 pm Eastern Time Zone USA

3.3 Technical Support Consultation for Out of Warranty Products

(1)  Customer provides Credit Card number authorizing payment
(2)  Consultation for Out of Warranty Products is $100 per incident*
(3)  Once Credit Card is verified, Technical Support will contact customer
*An incident is defined as assistance with one question or issue relating to the use of an LSI product,
Regardless of the number of communications required. LSI reserves the right to determine when a question or problem is not related to the original one, and request an additional fee for continuing service. There may not be a viable solution for every problem.